HEEWON - FAQ
GENERAL QUESTIONS
"HeeWon" is a groundbreaking pet game that provides players with a fresh and unparalleled gaming experience. It departs from traditional pet cultivation games by introducing a distinctive concept. In HeeWon, players can use their phone's camera to explore their surroundings, discover eggs, and hatch them. Beyond the egg-hatching feature, players can also engage in treasure hunts, each with varying levels of difficulty and duration, offering unique prizes for each challenge.
Additionally, HeeWon features a variety of fun interactive elements, such as spin, mini games, badge collection, and more, all with opportunities to win prizes.
Additionally, HeeWon features a variety of fun interactive elements, such as spin, mini games, badge collection, and more, all with opportunities to win prizes.
Playing HeeWon is an exciting journey where you care for your virtual pet and embark on thrilling adventures. Here's a guide to get you started:
• Choose Your Pet: Begin by selecting a virtual pet that resonates with you. Personalize your experience by giving your pet a unique name.
• Egg-Hatching: Use your phone's camera to explore your surroundings and discover eggs. Shake your phone to grab the egg, hatch it, and reveal exciting prizes.
• Treasure Hunts: Send your pet on treasure hunts of varying difficulty and duration. Successfully completing these hunts earns you different prizes.
• Spin: Use the spin wheel for more chances to win rewards.
• Mini Games: Obtain game tickets through the spin wheel to enter mini game mode, where you can play games to win rewards.
• Badge Collection: Collect various badges through playing mini games and egg-hatching. Completing a series of badges will earn you substantial rewards.
• Energy Management: Ensure your pet is ready for adventures by maintaining its energy and health. Navigate to the homepage and find buttons at the left and right bottom for food and health. Purchase food and health items to boost your pet's energy and keep it healthy for treasure hunts.
• In-Game Economy: Manage your resources wisely to buy food and health items, enhancing your pet's energy and health bars. Embark on this unique journey with your virtual pet, utilizing strategic resource management to unlock new adventures in HeeWon!
• Choose Your Pet: Begin by selecting a virtual pet that resonates with you. Personalize your experience by giving your pet a unique name.
• Egg-Hatching: Use your phone's camera to explore your surroundings and discover eggs. Shake your phone to grab the egg, hatch it, and reveal exciting prizes.
• Treasure Hunts: Send your pet on treasure hunts of varying difficulty and duration. Successfully completing these hunts earns you different prizes.
• Spin: Use the spin wheel for more chances to win rewards.
• Mini Games: Obtain game tickets through the spin wheel to enter mini game mode, where you can play games to win rewards.
• Badge Collection: Collect various badges through playing mini games and egg-hatching. Completing a series of badges will earn you substantial rewards.
• Energy Management: Ensure your pet is ready for adventures by maintaining its energy and health. Navigate to the homepage and find buttons at the left and right bottom for food and health. Purchase food and health items to boost your pet's energy and keep it healthy for treasure hunts.
• In-Game Economy: Manage your resources wisely to buy food and health items, enhancing your pet's energy and health bars. Embark on this unique journey with your virtual pet, utilizing strategic resource management to unlock new adventures in HeeWon!
HeeWon offers a variety of exciting features to enhance your gaming experience:
• Treasure Hunt: Immerse yourself in the adventure of discovering eggs in your real-world surroundings. Capture these eggs using your phone's camera, shake to grab, and hatch them for valuable rewards.
• Shop:
o In-Game Coins: Obtain "Game Coins" and "Sparking Diamonds" through in-app purchases. Use game coins for various in-game items. Convert diamonds into game coins or purchase diamonds directly, with convenient payment options for both Android and Apple users.
o Survival Mode: Enhance your pet's performance with a variety of food and health items. Different items provide unique boosts to your pet's energy and health, allowing for strategic management of your resources.
o Special Items: Invest in your pet's safety by purchasing shields with diamonds. Choose from 6 hours, 12 hours, or 1-day shields to protect your egg from being snatched by other players.
• Community Interaction and Snatch Egg: Engage with other players in a unique community where you can compete and collaborate. Snatch eggs from friends and the community to grow your collection.
• Treasure Hunt: Immerse yourself in the adventure of discovering eggs in your real-world surroundings. Capture these eggs using your phone's camera, shake to grab, and hatch them for valuable rewards.
• Shop:
o In-Game Coins: Obtain "Game Coins" and "Sparking Diamonds" through in-app purchases. Use game coins for various in-game items. Convert diamonds into game coins or purchase diamonds directly, with convenient payment options for both Android and Apple users.
o Survival Mode: Enhance your pet's performance with a variety of food and health items. Different items provide unique boosts to your pet's energy and health, allowing for strategic management of your resources.
o Special Items: Invest in your pet's safety by purchasing shields with diamonds. Choose from 6 hours, 12 hours, or 1-day shields to protect your egg from being snatched by other players.
• Community Interaction and Snatch Egg: Engage with other players in a unique community where you can compete and collaborate. Snatch eggs from friends and the community to grow your collection.
GAME COINS, HEECOINS & DIAMONDS
HeeWon's currency system is multifaceted, featuring HeeCoin, Diamonds, and Game Coins:
• HeeCoin: Earn HeeCoin through various in-game activities, and use it to redeem real-world rewards. Accumulate HeeCoin by hatching eggs, participating in treasure hunts, and engaging in other exciting adventures.
• Diamonds: Diamonds are the premium currency in HeeWon and can be purchased with real money. Use diamonds to acquire game coins and special items within the game to enhance your gaming experience.
• Game Coins: Obtain Game Coins by hatching eggs, participating in treasure hunts, or purchase them using Diamonds. These coins unlock essential in-game features, contributing to the enhancement of your virtual pet's adventures.
Dive into HeeWon's currency system to enrich your gaming experience, earn rewards, and enhance your virtual pet's adventures!
• HeeCoin: Earn HeeCoin through various in-game activities, and use it to redeem real-world rewards. Accumulate HeeCoin by hatching eggs, participating in treasure hunts, and engaging in other exciting adventures.
• Diamonds: Diamonds are the premium currency in HeeWon and can be purchased with real money. Use diamonds to acquire game coins and special items within the game to enhance your gaming experience.
• Game Coins: Obtain Game Coins by hatching eggs, participating in treasure hunts, or purchase them using Diamonds. These coins unlock essential in-game features, contributing to the enhancement of your virtual pet's adventures.
Dive into HeeWon's currency system to enrich your gaming experience, earn rewards, and enhance your virtual pet's adventures!
HeeCoin is a valuable currency in HeeWon that offers unique benefits to players. Here's
how you can make the most of HeeCoin:
• Earn HeeCoin: Accumulate HeeCoin through various in-game activities, such as hatching eggs and participating in treasure hunts.
• Redeem Touch 'N Go Reload Pins: Use HeeCoin to redeem Touch 'N Go reload pins on the HeeWon website. Simply navigate to the homepage, click on the info icon next to your HeeCoin balance, and select "Redeem." Follow the prompts to choose your preferred redeem platform, such as Touch 'N Go, click “Next”, choose your preferred redemption amount, click “redeem” to obtain your unique reload pin. Once getting your reload pin, the redemption process is completed.
HeeCoin provides a u nique way to turn your in-game achievements into real-world benefits. Collect HeeCoin and enjoy the convenience of redeeming Touch 'N Go reload pins!
• Earn HeeCoin: Accumulate HeeCoin through various in-game activities, such as hatching eggs and participating in treasure hunts.
• Redeem Touch 'N Go Reload Pins: Use HeeCoin to redeem Touch 'N Go reload pins on the HeeWon website. Simply navigate to the homepage, click on the info icon next to your HeeCoin balance, and select "Redeem." Follow the prompts to choose your preferred redeem platform, such as Touch 'N Go, click “Next”, choose your preferred redemption amount, click “redeem” to obtain your unique reload pin. Once getting your reload pin, the redemption process is completed.
HeeCoin provides a u nique way to turn your in-game achievements into real-world benefits. Collect HeeCoin and enjoy the convenience of redeeming Touch 'N Go reload pins!
Diamonds are a premium currency used to buy game coins and special items within
the game. Special items include shields, offering protection for your eggs against being
snatched by other players.
Purchase diamonds directly through the in-app store using real money. Navigate to the store, select the desired diamond package, and complete the transaction; OR
a. Tap on the icon next to HeeCoin.
b. Click "Redeem."
c. Navigate to the bottom and select "Top Up."
d. Choose your desired item.
e. Click "Buy" to proceed to the payment page.
f. Complete the payment, and voila!
You'll receive your Diamonds.
Purchase diamonds directly through the in-app store using real money. Navigate to the store, select the desired diamond package, and complete the transaction; OR
a. Tap on the icon next to HeeCoin.
b. Click "Redeem."
c. Navigate to the bottom and select "Top Up."
d. Choose your desired item.
e. Click "Buy" to proceed to the payment page.
f. Complete the payment, and voila!
You'll receive your Diamonds.
Yes, in-app purchases are available for acquiring diamonds, game coins, and other premium items.
GAMEPLAY & FEATURES
Elevate your pet's energy levels through these methods:
• Interactive Petting: Tap consistently on your pet's body to trigger a progress bar. Keep tapping until the bar fills up, resulting in a +5 energy boost.
• Diamond Purchase: Alternatively, players can spend 1 diamond to instantly purchase a +5 energy boost for their pet.
Choose the method that suits your preference and keep your pet's energy soaring for exciting HeeWon adventures!
• Interactive Petting: Tap consistently on your pet's body to trigger a progress bar. Keep tapping until the bar fills up, resulting in a +5 energy boost.
• Diamond Purchase: Alternatively, players can spend 1 diamond to instantly purchase a +5 energy boost for their pet.
Choose the method that suits your preference and keep your pet's energy soaring for exciting HeeWon adventures!
SOCIAL & COMMUNITY
The Snatch Egg feature allows you to compete with friends and the community to collect eggs. Keep an eye out for opportunities to snatch eggs and grow your collection. Engage with other players to enhance your social experience.
To dive into the Snatch Egg feature, you'll need the game-changing "Egg Catcher" item. Hunt for it during treasure quests or while hatching eggs. Once equipped with the catcher, the real fun begins. Choose your strategy—either swipe eggs from friends in your list or take a random chance and snatch from the wider community.
To dive into the Snatch Egg feature, you'll need the game-changing "Egg Catcher" item. Hunt for it during treasure quests or while hatching eggs. Once equipped with the catcher, the real fun begins. Choose your strategy—either swipe eggs from friends in your list or take a random chance and snatch from the wider community.
Yes, you can connect with friends in HeeWon! Use the in-game friend system to stay connected, share achievements, and even challenge each other in friendly competitions.
Introduce your family and friends to the excitement of HeeWon by sharing your unique system-generated referral code. Follow these steps:
• Find Your Referral Code: Head to the settings menu and click on "Referral Code" to copy your unique code.
• Share the Code: Distribute your referral code to new players, inviting them to join HeeWon.
• Earn Rewards: For every successful introduction, existing players receive generous rewards as a token of appreciation.
Participate in the referral system to not only expand the HeeWon community but also enjoy abundant rewards for each new player brought into the adventure!
• Find Your Referral Code: Head to the settings menu and click on "Referral Code" to copy your unique code.
• Share the Code: Distribute your referral code to new players, inviting them to join HeeWon.
• Earn Rewards: For every successful introduction, existing players receive generous rewards as a token of appreciation.
Participate in the referral system to not only expand the HeeWon community but also enjoy abundant rewards for each new player brought into the adventure!
TECHNICAL SUPPORT
To redeem Touch 'N Go reload pins with HeeCoin, follow these steps:
a. Navigate to the homepage.
b. Click on the info icon next to your HeeCoin balance.
c. Select "Redeem" and you'll be directed to the HeeWon website.
d. On the website, choose your preferred redeem platform, such as Touch 'N Go.
e. Click "Next"
f. Choose your preferred redemption amount.
g. Click “Redeem”.
h. Click “Confirm” to receive your reload pin.
a. Navigate to the homepage.
b. Click on the info icon next to your HeeCoin balance.
c. Select "Redeem" and you'll be directed to the HeeWon website.
d. On the website, choose your preferred redeem platform, such as Touch 'N Go.
e. Click "Next"
f. Choose your preferred redemption amount.
g. Click “Redeem”.
h. Click “Confirm” to receive your reload pin.
Upon successful redemption of a Touch 'N Go reload pin using HeeCoin on the HeeWon website, it's important to note that HeeWon disclaims any responsibility for the subsequent management of the reload pin. This includes issues related to the pin's expiration. Hence, players are required to take full responsibility for utilizing the reload pin before its expiry date. If an expired reload pin prevents access to the game, HeeWon will not be held accountable.
Understanding the importance of using reload pins before their expiry is key. These valuable rewards, obtained through HeeCoin redemption, empower players to reload their Touch 'N Go accounts with real money. However, there's a catch—the reload pins have a set validity period determined by Touch 'N Go, and HeeWon can't extend or renew it. It's on the players to manage their reload pins responsibly and use them within the specified time frame.
While an expired pin won't directly impact access to HeeWon, failing to use it means you can't reload real money into your Touch 'N Go account. HeeWon won't offer support in cases of expired pins, so staying vigilant and using reload pins before their expiry date ensures a seamless experience for enjoying real-world benefits.
While an expired pin won't directly impact access to HeeWon, failing to use it means you can't reload real money into your Touch 'N Go account. HeeWon won't offer support in cases of expired pins, so staying vigilant and using reload pins before their expiry date ensures a seamless experience for enjoying real-world benefits.
If you're having trouble redeeming rewards, follow these steps:
• Real-Name Verification
o Before claiming rewards, players must undergo EKYC/real-name verification.
o Simply click on the voucher, select "continue," and upload photos of your IC front and back, along with a selfie.
o Click "verify" and await approval, typically taking 24-48 hours.
• Verification Guide
o Access the verification guide on our website
• Still Facing Issues? Contact Us
o If the problem persists even after verification, please click on "Assistance" in the settings or click
For a hassle-free redemption process, ensure your real-name verification is complete. If issues persist, reach out to us for personalized assistance through "Assistance" in your settings.
• Real-Name Verification
o Before claiming rewards, players must undergo EKYC/real-name verification.
o Simply click on the voucher, select "continue," and upload photos of your IC front and back, along with a selfie.
o Click "verify" and await approval, typically taking 24-48 hours.
• Verification Guide
o Access the verification guide on our website
HERE
for detailed instructions and information on the verification process.• Still Facing Issues? Contact Us
o If the problem persists even after verification, please click on "Assistance" in the settings or click
HERE
for direct contact with our support team.For a hassle-free redemption process, ensure your real-name verification is complete. If issues persist, reach out to us for personalized assistance through "Assistance" in your settings.
If you encounter any issues while playing HeeWon, help is just a few clicks away:
• Settings: Navigate to the settings menu within the game. • Assistance: Click on the "Assistance" in the settings or click
Alternatively, you can also access our comprehensive FAQ section to find solutions to common queries and troubleshoot issues on your own.
We're here to ensure you have a seamless gaming experience, so feel free to reach out for assistance whenever needed!
• Settings: Navigate to the settings menu within the game. • Assistance: Click on the "Assistance" in the settings or click
HERE
to reach out to our live chat agent for real-time support.Alternatively, you can also access our comprehensive FAQ section to find solutions to common queries and troubleshoot issues on your own.
We're here to ensure you have a seamless gaming experience, so feel free to reach out for assistance whenever needed!
Your feedback is invaluable in making HeeWon better for everyone. If you come across any bugs or have suggestions for improvements, here's how you can reach out:
• Settings: Navigate to the settings menu within the game.
• Assistance: Click on the "Assistance" option to find contact details for reporting bugs or suggesting improvements.
Feel free to reach out to our live chat agent directly or send us an email with the details. We appreciate your contribution to enhancing the HeeWon gaming experience.
• Settings: Navigate to the settings menu within the game.
• Assistance: Click on the "Assistance" option to find contact details for reporting bugs or suggesting improvements.
Feel free to reach out to our live chat agent directly or send us an email with the details. We appreciate your contribution to enhancing the HeeWon gaming experience.
If you've experienced a loss of progress in HeeWon, follow these steps to contact our
support team and recover your game data:
• In-Game Settings: Go to the settings menu within the game.
• Help Center: Click
• Customer Support: Find support contact details within the Assistance section. You can either click
When reaching out, be sure to provide specific details about the issue you're facing. Our dedicated support team will promptly assist you in recovering your progress and ensuring you can resume your HeeWon adventure seamlessly.
• In-Game Settings: Go to the settings menu within the game.
• Help Center: Click
HERE
.• Customer Support: Find support contact details within the Assistance section. You can either click
HERE
use the live chat feature for immediate assistance or visit our support page on the HeeWon website.When reaching out, be sure to provide specific details about the issue you're facing. Our dedicated support team will promptly assist you in recovering your progress and ensuring you can resume your HeeWon adventure seamlessly.
HeeWon is regularly updated to provide players with new features, improvements, and bug fixes. Keep an eye on our announcements in the game or on our website to stay informed about upcoming updates.
